2 weeks ago
Wednesday, July 7, 2010
Changing behaviour, one wizz at a time
Someone recently stuck this up as a case study.
It’s the dispiriting tale of how a company dramatically reduced the number of cases of men weeing on the floor by painting a fly onto the urinals.
While I respect their achievement, I can’t help feeling humanity is poorer for this story.
It's depressing on many levels. Not least that men can’t manage to hit what is, after all, a pretty big target without a carefully reproduced insect to focus on.
Also, I feel sorry for the poor bloke who had to paint them all on.
But worst of all, that faintest of nagging memories that I too, guided by some primal fly-dousing instinct, have aimed carefully at that fly. I seem to recall vaguely wondering why it was there and why I couldn’t stop aiming at it.
I wonder how far they went in testing the efficacy of a fly above all the other options? For example, did they experiment with other insects, a wasp or bee perhaps? Or even an invertebrate? I for one would welcome the opportunity to wee on a millipede.
And of course there's no reason to restrict ourselves to small creatures. Why not stick a picture of ITV's World Cup pundits in there? Or the entire cast of Hollyoaks? The mind boggles at the glorious weeing possibilities.
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The old fly in the urinal story. This is mentioned with some detail in a book called Nudge (http://amzn.to/acn90Q).
ReplyDeleteI recommend you give it a try, especially if you're at all interested in usability, information architecture, or generally just interested in the science of swaying peoples' decisions with the slightest adjustment to their environments.